FAQ

QWhat are your business hours?

A.We regularly open from Monday to Sunday, 9:00 – 21:00 (Reception counter closes at 8:30). We will give you notice on NEWS page when business hours change.　

QDo I need to make an appointment to see a doctor?

A.We accept patients without appointments. However the patient with appointment will be prioritized.

QWhat time does the reception counter close?

A.We regularly open from Monday to Sunday, 9:00 – 21:00 (Reception counter closes at 20:30). We will give you notice on NEWS page when business hours change.

QI am not sure which specialist I should visit. Is it okay to visit TSIC??

A.We are primary care clinic. Feel free to visit us if you have any concerns or questions regarding your health.

QCan you issue a medical certificate and how long is the processing time?

A.We can issue a medical certificate in most cases. (Contact us for more details) If you have a test result from other hospital and need a medical certificate,please bring the result with you. If you have a specific form of medical certificate, please send it to us via email before making an appointment with us. The estimated processing time is 1 week. We can issue a medical certificate for COVID-19 antigen test and PCR test as soon as we receive the test result.

QCan I get a health checkup at TSIC？

A.We provide health checkup services. However, we do not have X-ray machine. Please contact us for more details.

QWhat kind of tests do you provide?

A.Please see below for more details.

QHow long does it take to get a test result?

A.It takes about a week for blood test, and about 30min for rapid tests (such as flu and norovirus)

QWhat kind of payments do you accept?

A.We accept cash, credit card, E-money, QR code payments.

QWhat is the process of online consultation?

A.Please check the link below （英語のOLページ）

QCan I get a prescription without seeing a doctor?

A.No, you cannot. You need to consult a doctor to get a prescription.

QCan you deal with wound treatment?

A.We can provide wound treatment, however, we cannot provide wound suture.

QCan I see an ENT doctor?

A.General practitioner examine you first. We will refer you to a specialist when specific treatment tools are required.

QI want to see a specialist.

A.We do not have specialists at TSIC. We will refer you to a specialist when it is needed. If you have a specific specialist you want to see, please let us know.

QHow many languages do you support?

A.English, Chinese, and Korean are always available. 　If you require other languages, please contact us in advance so that we can dispatch our staff.